Surgery Times

Monday 8.30am - 6.30pm & 6.30pm -7.30pm- open for pre booked
Tuesday 8.30am - 6.30pm
Wednesday 8.30am - 6.30pm
Thursday 8.30am - 6.30pm
Friday 8.30am - 6.30pm
Saturday appointments check with reception

Have Your Say

We aim to provide a high quality family service and are happy to hear suggestions from you to try and improve the service.

If things go wrong, please contact our Practice Manager, who will investigate your complaint.

to download the Patient Complaints Procedure: /admin/resources/1493283538-complaints-procedure-patients-information.pdf- Hard copies can be obtained at reception.

We also have a complaints or suggestions box in reception.

Did you know you can now have your say to help
improve more services across the NHS?
The Friends & Family Test is about giving patients the
opportunity to provide quick feedback on their care and
treatment experience. It’s already in use in many parts of
the NHS and is expanding to a lot more.
You can say what is going well and what can be improved
so that people who make decisions about local healthcare
can take your views into account.
It doesn’t take long and you don’t need to give your details
on your feedback form here:

or download the form /admin/resources/watling-medical-centre-friends-and-family-test-survey-burnt-oak.pdf and send it to the practice.
Please see feedback to your comments from our partners: /admin/resources/1468505358-feedback-form-comments-friends-and-family-test-feb-april-2016.pdf
We also like to hear from you when things go well so that we know what works well for you.  Please can you leave your comments on our NHS Choices website via this link:


The Patient Advice and Liaison Service (PALS)

was introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns about any aspect of the services provided by our hospitals as quickly as possible. 

Barnet General Hospital Patient Advice and Liaison Service
020 8216 4924/4625

Royal Free Hospital Patient Advice and Liaison Service
020 7472 6446/6447

Northwick Park Hospital Patient Advice & Liaison Service:

for other services see: